GENERAL TERMS & CONDITIONS

§ 1 Scope of Application of the General Terms and Conditions

a) The General Terms and Conditions govern the business relationship between Dr. Tatjana Ross (hereinafter referred to as “Coach”) and the client as a coaching contract (hereinafter referred to as “Contract”) within the meaning of §§ 611ff BGB (German Civil Code), unless otherwise agreed in writing between the contracting parties.

b) The contract is concluded when the client accepts the coach's general offer by conclusive action and contacts her for the purpose of coaching.

c) However, the Coach is entitled to reject a contract without giving reasons, in particular if a necessary relationship of trust cannot be expected, if the matter concerns complaints which the Coach cannot or may not deal with due to his specialization or for legal reasons, or which could cause him a conflict of conscience. In this case, the Coach's fee claim for the services rendered up to the point of rejection shall remain valid.

§ 2 Content and purpose of the contract

The coach provides his services to the client by applying his knowledge and skills in the practice of system- and solution-oriented coaching, taking into account any treatment prohibitions and his duty of care. In doing so, methods and interventions are also used that are not recognized by conventional medicine and do not correspond to the current state of scientific knowledge. In this respect, a subjectively expected success of the methods and interventions can neither be promised nor guaranteed.

§ 3 Client participation

a) The client is not obliged to actively participate. However, the coach is entitled to terminate the coaching if the necessary relationship of trust no longer appears to exist, in particular if the client rejects the content of the consultation, provides inaccurate or incomplete information necessary for clarifying the assignment, or thwarts methods and interventions.

b) The client acknowledges that during the coaching, both during the individual sessions and during the time between individual sessions, they are fully responsible for their own physical and mental health.

c) The client acknowledges that all steps and measures taken by them in the course of the coaching are solely their own responsibility.

e) In the following cases, the hypnosis coach must be informed before the hypnosis session, as there may be a contraindication for hypnosis:

Psychosis (e.g., schizophrenia, bipolar disorder, endogenous depression, etc.)
Personality disorder
Epilepsy and similar seizure disorders
Heart disease
Central nervous system disease
Thrombosis
Depression (certain types)
ADS (certain types)
Recent heart attack or stroke
Mental disability
Addiction (drug addiction, alcohol addiction, medication addiction)
Use of psychotropic drugs
Pregnancy or
You are also under medical treatment for your condition.

During our consultation, we will discuss whether the consent of the relevant doctor or therapist must be obtained before a coaching and hypnosis session. It is also possible that I may advise against or refuse to conduct a hypnosis session.

§ 4 Remuneration

a) The coach is entitled to a fee for his services. If the fees have not been agreed individually between the coach and the client, the rates listed in the price list (on the website, in the contract) shall apply. All other fee schedules or fee lists shall not apply.

b) The fees are to be paid by the client in cash or by bank transfer within 14 days after each consultation or coaching session. The client will receive an invoice in accordance with § 7 of the General Terms and Conditions.

c) If a fixed appointment is not kept, a cancellation fee of 80% of the total fee is payable. The above payment obligation does not apply if the appointment is canceled 48 hours before the agreed date.

§ 5 Fee reimbursement by third parties

a) If the client is entitled to reimbursement or partial reimbursement of the fee by third parties or believes they are entitled to such reimbursement, § 4 shall remain unaffected. The coach may not defer the fee or parts of the fee in view of a possible reimbursement.

b) The coach shall not provide any information to third parties regarding reimbursement issues. Information and necessary certificates shall be provided exclusively to the client. Such services are subject to a fee.

§ 6 Confidentiality of coaching

a) The coach is obliged to use confidential information exclusively for the purposes of the specified coaching.

b) The coach is obliged to store confidential information that has been handed over to him in writing or that he has recorded personally in such a way that no outside third party can gain access to it.

c) The coach treats client data confidentially and does not disclose any information about the coaching or the client's personal circumstances to third parties, unless the client has given their express written consent.

d) The coach keeps records of his services (manual file or electronic client file). The client is entitled to inspect the manual file or electronic client file at any time; however, he cannot demand the release of this manual file. The client consents to the electronic processing of his data.

§ 7 Invoicing

The invoices received by the client in accordance with § 4 paragraph 2 shall generally contain the following information:

Full name and address of the coach, full name and address of the client, sequential invoice number, date of issue of the invoice, services offered, time of service, type and scope of coaching, amount of the fee for the individual service, (total amount), and, if applicable, reference to tax exemption.

§ 8 Termination

a) The contract may be terminated by either party at any time without notice.

b) Notice of termination must be given in writing.

§ 9 Refunds

a) Upon termination of the contract, the client shall have no right to claim a refund of fees paid (see § 4).

b) Coaching sessions that the client fails to attend without excuse shall remain subject to the fee invoice.

§ 10 Data protection / confidentiality

a) The coach is entitled to process, store, or have third parties process and store the client's personal data entrusted to him in accordance with data protection regulations within the scope of the contract.

b) The coach is obliged not to disclose any information about the client to third parties outside of legal witness obligations, unless this information is already publicly known or the coach has been released from his contractual duty of confidentiality.

c) The coach is obliged to use confidential information exclusively for the purposes of the contractually agreed coaching.

d) Records of any kind must be stored in such a way that no unauthorized access by third parties is possible.

e) These obligations shall continue to apply beyond the end of the contractual relationship.

The privacy policy of the website www.tatjanaross.de applies.

§ 11 Disagreements

Disagreements arising from the contract and the General Terms and Conditions should be settled amicably. To this end, it is recommended that objections, differing opinions, or complaints be raised first verbally and, if necessary, in writing.

§ 12 Severability clause

Should individual provisions of the contract or the General Terms and Conditions be or become invalid or void, this shall not affect the validity of the contract as a whole. Rather, the invalid or void provision shall be replaced by a provision that comes closest to the purpose of the contract and the intention of the parties.

Place of jurisdiction: Frankfurt